Repair Policy
With Repair Fee (₱100 – ₱200)
- Twisted, bent, or damaged fiber cable inside the house
- Twisted, bent, or damaged fiber cable inside the fence
- Twisted, bent, or damaged fiber cable outside the house
- Burned fiber
- Broken wire of adaptor
No Fee
- Connectors (both ends)
- Adaptor unit (excluding the wire)
- Fiber cable located at the utility pole
Special Case
Modem damage due to water, rain, or other factors — a fee of ₱700 will be charged.
Repair Request Form
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Request Submitted!
Thank you, ! Our support team will contact you at to schedule a technician visit.
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